Hi Everyone,
As we're coming up towards a busy time for transactions, I want to make sure that your links are working properly. I've had a couple calls saying that parents were having issues with items being deleted from their carts when they go to purchase.
Make sure that your WebStore link opens up into a new web browser when parents/students click on it from your school website. If the link is embedded in your school website, it can cause issues for some customers. If their security settings (in IE and possibly other browsers) are set to Medium or includes blocking of 3rd party cookies, then they cannot add items to their cart. The WebStore message will say that the item was added to their cart successfully, but then the cart shows as empty.
So overall lesson - check your link on your school website and have your IT person change it if necessary so that it opens up into a new web browser to avoid any problems for your customers.
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