Hi WebStore Users,
I've received a few calls saying that parents are having problems figuring out what their default password is. Since their passwords are auto created from their customer record in Tracks, it's all dependent on how you have their last name displayed.
Remember, passwords are all lower case letters!!
here are some examples:
Josh Smith = jsmith
Emily Chan-Norris = echan-norris (hyphen is included in password)
Vanessa Del Rosario = vdel rosario (space is included in password between last name)
Michael Hudson II = mhudson ii (space is included in password between last name and roman numerals - roman numerals are in lower case letters)
This should cover most of the last name situations so hopefully you can follow these examples when helping parents with logging in!
Enjoy your day
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