Handling Refunds!

Hi WebStore Users,

I've gotten a lot of questions regarding how refunds are handled for WebStore purchases. Here's the scoop -

All refunds are handled by you - The Active Network and Blue Bear Software has a NO refund policy for online purchases and will not credit refunds back to credit cards used online. We remit the payment to you for their purchase so that you can refund the student directly as you'd usually do through Tracks.

Here's my recommendation for notifying students of the refund policy - enable the About Us page on your WebStore and add some text about your online store policies such as:

Refunds:
Transaction fees are non-refundable and any online purchases will not be credited back to your credit card. All refunds are handled directly through the student store so please bring your confirmation email and your student ID directly to the student store and detailed information as to why you are requesting a refund. All refunds will be distributed back as Cash, Check or Credited to your Account. Due to our refund policy, we ask that you please take proper caution when purchasing online to ensure that all items bought by you or your child are correct.

If you'd like more information/templates for the About Us page on your WebStore just let me know!