Hi WebStore Users,
I've had a few people ask how they post comments on my blog posting so I thought I would provide instructions to you all!
At the bottom of each posting there is a little link that says the number of comments that posting has - Check out the bottom of this posting now - it probably says "0 Comments"...so sad for me! :(
Just click on that link and it will open up a comment form for you to type in and post your comment!
Let me know what's on your mind!
Thursday, April 30, 2009
Updated Information about Emailing
Hi Everyone,
Special thanks to Marilyn Hardman from Cyprus High School who informed me of this problem that she was running into when trying to email her WebStore customers!
She was using the Send Email WebStore Users menu option that I previously mentioned and was receiving a pop up that asked for her Username and Password - which isn't the way that it should be functioning!
So - here's the best way to email your WebStore customers:
Management - WebStore - WebStore Manager - click on Emails at the top of that screen - then under Manual Email Options – click to manage - format the text of your email - click Send Newsletter
Happy Emailing!
Special thanks to Marilyn Hardman from Cyprus High School who informed me of this problem that she was running into when trying to email her WebStore customers!
She was using the Send Email WebStore Users menu option that I previously mentioned and was receiving a pop up that asked for her Username and Password - which isn't the way that it should be functioning!
So - here's the best way to email your WebStore customers:
Management - WebStore - WebStore Manager - click on Emails at the top of that screen - then under Manual Email Options – click to manage - format the text of your email - click Send Newsletter
Happy Emailing!
Wednesday, April 29, 2009
Templated Flyers & Posters!
Hi Gang,
I've received a few questions from users asking about the cost of these templates! I totally forgot to mention that they're FREE!!...unless of course you'd like to offer me a small fee for sending them over to you :)...ha ha just kidding!
Have a great rest of your day!
I've received a few questions from users asking about the cost of these templates! I totally forgot to mention that they're FREE!!...unless of course you'd like to offer me a small fee for sending them over to you :)...ha ha just kidding!
Have a great rest of your day!
New Posters & Flyer Templates Available!
Hi WebStore Users!
Wow! it's been almost a week since my last post and I do apologize for the delay! I took a few days off to move...ugh..that's not a very fun task!
We've just designed new fully customizable templated posters, fliers, postcards, and brochures
that you can easily download and hang around your school or send home to parents/students!!
We've created packages around Prom, Graduation and Fall Registration - all of the text and images are customizable so feel free to swap out images with students from your school if you'd like! Check em out!
Wow! it's been almost a week since my last post and I do apologize for the delay! I took a few days off to move...ugh..that's not a very fun task!
But I'm back with some very exciting news!
We've just designed new fully customizable templated posters, fliers, postcards, and brochures
that you can easily download and hang around your school or send home to parents/students!!
We've created packages around Prom, Graduation and Fall Registration - all of the text and images are customizable so feel free to swap out images with students from your school if you'd like! Check em out!
Shoot me an email or comment below if you'd like me to send a specific template package over to you to use at your school!
It's NEVER too early to start getting the word out about your WebStore!! Fall Registration is just around the corner...it will be here before you know it!!
Thursday, April 23, 2009
Handling Refunds!
Hi WebStore Users,
I've gotten a lot of questions regarding how refunds are handled for WebStore purchases. Here's the scoop -
All refunds are handled by you - The Active Network and Blue Bear Software has a NO refund policy for online purchases and will not credit refunds back to credit cards used online. We remit the payment to you for their purchase so that you can refund the student directly as you'd usually do through Tracks.
Here's my recommendation for notifying students of the refund policy - enable the About Us page on your WebStore and add some text about your online store policies such as:
Refunds:
Transaction fees are non-refundable and any online purchases will not be credited back to your credit card. All refunds are handled directly through the student store so please bring your confirmation email and your student ID directly to the student store and detailed information as to why you are requesting a refund. All refunds will be distributed back as Cash, Check or Credited to your Account. Due to our refund policy, we ask that you please take proper caution when purchasing online to ensure that all items bought by you or your child are correct.
If you'd like more information/templates for the About Us page on your WebStore just let me know!
I've gotten a lot of questions regarding how refunds are handled for WebStore purchases. Here's the scoop -
All refunds are handled by you - The Active Network and Blue Bear Software has a NO refund policy for online purchases and will not credit refunds back to credit cards used online. We remit the payment to you for their purchase so that you can refund the student directly as you'd usually do through Tracks.
Here's my recommendation for notifying students of the refund policy - enable the About Us page on your WebStore and add some text about your online store policies such as:
Refunds:
Transaction fees are non-refundable and any online purchases will not be credited back to your credit card. All refunds are handled directly through the student store so please bring your confirmation email and your student ID directly to the student store and detailed information as to why you are requesting a refund. All refunds will be distributed back as Cash, Check or Credited to your Account. Due to our refund policy, we ask that you please take proper caution when purchasing online to ensure that all items bought by you or your child are correct.
If you'd like more information/templates for the About Us page on your WebStore just let me know!
Monday, April 20, 2009
WebStore Remittances - ACH Deposits
Hi Everyone!
Happy Monday!! I want to make sure that everyone is aware of this fact - If you selected ACH deposit for your WebStore remittance - the VERY FIRST time that we remit to you now that you've created a new store - it will be in the form of a CHECK.
After the first pay period, you will then start receiving ACH deposits into your account.
Happy Monday!! I want to make sure that everyone is aware of this fact - If you selected ACH deposit for your WebStore remittance - the VERY FIRST time that we remit to you now that you've created a new store - it will be in the form of a CHECK.
After the first pay period, you will then start receiving ACH deposits into your account.
Wednesday, April 15, 2009
WS Syncing Errors?
Hi WebStore Users!
I've received a couple calls from users who are receiving a WebStore syncing error that comes up and notifies them that "the webstore has tried to sync 4 times, please contact support" or something to that effect.
If you receive this message - it's most likely due to Tracks trying to sync your OLD webstore.
Here's the fix if you're receiving this message:
Management - WebStore - Thriva Store - WebStore Settings
Once the screen comes up - click the next button to navigate through the screens - click through 4 screens until you get to Syncing Options and make sure to Turn Off Automatic Syncing and remove all other checkmarks.
Click Next and then Save.
This will ensure that the old store will stop syncing with Tracks and you will no longer receive that syncing error message.
Have a great day!
I've received a couple calls from users who are receiving a WebStore syncing error that comes up and notifies them that "the webstore has tried to sync 4 times, please contact support" or something to that effect.
If you receive this message - it's most likely due to Tracks trying to sync your OLD webstore.
Here's the fix if you're receiving this message:
Management - WebStore - Thriva Store - WebStore Settings
Once the screen comes up - click the next button to navigate through the screens - click through 4 screens until you get to Syncing Options and make sure to Turn Off Automatic Syncing and remove all other checkmarks.
Click Next and then Save.This will ensure that the old store will stop syncing with Tracks and you will no longer receive that syncing error message.
Have a great day!
Monday, April 13, 2009
Prom Tickets Online
Happy Monday!
Hopefully you all received my email about selling Prom Tickets online and the new features in the WebStore that can help make this item a bestseller on your store!
Many of you are selling prom tickets online and some of you aren't - I'd like to hear from you as to what's preventing you from doing so!
Comment below and share your thoughts....
Hopefully you all received my email about selling Prom Tickets online and the new features in the WebStore that can help make this item a bestseller on your store!
Many of you are selling prom tickets online and some of you aren't - I'd like to hear from you as to what's preventing you from doing so!
Comment below and share your thoughts....
Thursday, April 9, 2009
Just a reminder!
Make sure to make 3-5 of your items FEATURED so that they show up on your homepage of your WebStore. This will make your store look much more appealing and allow students/parents to find important items much easier.
Check out Hoover High's WebStore and their featured items!
To add an item to the homepage as a Featured Product go to the item in Item Maintenance: WebStore 1 Tab - Checkmark next to Featured in the display options - Accept. Don't forget to sync your store after you've made this change to your items.
I'll be checking stores next week - so you may just get a call from me if that homepage doesn't have any products on it.....
Make sure to make 3-5 of your items FEATURED so that they show up on your homepage of your WebStore. This will make your store look much more appealing and allow students/parents to find important items much easier.
Check out Hoover High's WebStore and their featured items!
To add an item to the homepage as a Featured Product go to the item in Item Maintenance: WebStore 1 Tab - Checkmark next to Featured in the display options - Accept. Don't forget to sync your store after you've made this change to your items.
I'll be checking stores next week - so you may just get a call from me if that homepage doesn't have any products on it.....
Tuesday, April 7, 2009
Start Emailing!
Hi Everyone,
Selling Prom tickets or Grad night tickets online? Start notifying students by emailing past WebStore customers that tickets are available online. This will email only those students that have recently purchased on your new WebStore.
Go to Managment - WebStore - Send Email WebStore Users
There you'll be able to format an email all Users or Specific User Groups (ex: 2009 students) announcing that tickets are available online.
Helpful hint - when emailing be sure to include the link to your school website so parents/students can click directly from your email to your website to purchase online and let them know where to find the WebStore link - ex: go to www.yourschoolname.com and click on the WebStore link to purchase!
Selling Prom tickets or Grad night tickets online? Start notifying students by emailing past WebStore customers that tickets are available online. This will email only those students that have recently purchased on your new WebStore.
Go to Managment - WebStore - Send Email WebStore Users
There you'll be able to format an email all Users or Specific User Groups (ex: 2009 students) announcing that tickets are available online.
Helpful hint - when emailing be sure to include the link to your school website so parents/students can click directly from your email to your website to purchase online and let them know where to find the WebStore link - ex: go to www.yourschoolname.com and click on the WebStore link to purchase!
Monday, April 6, 2009
Congratulations!
Hi WebStore Users - Happy Monday!!
Congratulations to Lisa Hall at Gunn High School for having the highest volume of school items sold online for the month of March!
http://webstores.activenetwork.com/school-software/gunn_high_school_onl/
Congratulations to Lisa Hall at Gunn High School for having the highest volume of school items sold online for the month of March!
http://webstores.activenetwork.com/school-software/gunn_high_school_onl/
Thursday, April 2, 2009
No Video/Image Library??
Have no fear! Ta da! Here are the links that you can go to in order to access the images and videos if that menu option isn't showing up:
Video Library - http://webstores.activenetwork.com/video_guide.html
Image Library - http://webstores.activenetwork.com/image_library/image_library_view.php
If you don't have the Video Library/Resources menu options, like the user that commented below - it's probably a result of the software update not installing ALL of the new menu options. If you email into support they will be able to re-update you fully so that it will show up!
Video Library - http://webstores.activenetwork.com/video_guide.html
Image Library - http://webstores.activenetwork.com/image_library/image_library_view.php
If you don't have the Video Library/Resources menu options, like the user that commented below - it's probably a result of the software update not installing ALL of the new menu options. If you email into support they will be able to re-update you fully so that it will show up!
WebStore Video Library
Hi WebStore Users,
Need WebStore Help? Watch help tutorials by going to:
Management - WebStore - Video Library/Resources - Video Library
Enjoy!
Need WebStore Help? Watch help tutorials by going to:
Management - WebStore - Video Library/Resources - Video Library
Enjoy!
Wednesday, April 1, 2009
Image Library - No Joke!
Happy April Fools day everyone! Wanted to share the good news with you...the image library is now fully stocked with all types of images for you to use on your webstore!
To find it - go to: Management - WebStore - Video Library/Resources - Images
These images are yours for the using - if you need others that we don't have, email me or post it below and I'll help you get some!
Have a great day!
To find it - go to: Management - WebStore - Video Library/Resources - Images
These images are yours for the using - if you need others that we don't have, email me or post it below and I'll help you get some!
Have a great day!
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